Although I have already purchased the premium monthly subscription, yet it shows in my App Store as pending. I already purchased the 1 month and I don’t to renew nor purchase other subscription. Kindly resolve the problem.
Thank you for reaching out! I understand you have purchased the 1-month premium subscription, but it is currently showing as "Pending" in your App Store history.
Here is how we can resolve this:
Why it says "Pending" In the Apple App Store, a "Pending" status generally means that Apple is still processing the payment with your bank. As developers, we do not have access to your billing details or the ability to force a transaction through, as Apple manages this for your security.
Action: usually, you just need to wait a few hours for it to clear.
Access: If you have paid but the app features are locked, please go to the app settings and tap "Restore Purchases."
How to ensure you do not renew? You mentioned you do not want to renew the subscription after this month. Since Apple handles the subscriptions, you must cancel the auto-renewal in your phone settings to prevent a charge next month.
To cancel the auto-renewal:
Open your iPhone Settings.
Tap your Name/Apple ID at the very top.
Tap Subscriptions.
Select our app and tap Cancel Subscription.
This will let you keep your premium access for the current month you paid for, but it will not charge you again next month.
If the "Pending" status turns into a "Failed" transaction later, you may need to contact Apple Support directly, as they control the payment processing.
Let me know if "Restore Purchases" helps unlock your access!
Comments1
Liam Du
Jan 10
Hey there!
Thank you for reaching out! I understand you have purchased the 1-month premium subscription, but it is currently showing as "Pending" in your App Store history.
Here is how we can resolve this:
Why it says "Pending" In the Apple App Store, a "Pending" status generally means that Apple is still processing the payment with your bank. As developers, we do not have access to your billing details or the ability to force a transaction through, as Apple manages this for your security.
Action: usually, you just need to wait a few hours for it to clear.
Access: If you have paid but the app features are locked, please go to the app settings and tap "Restore Purchases."
How to ensure you do not renew? You mentioned you do not want to renew the subscription after this month. Since Apple handles the subscriptions, you must cancel the auto-renewal in your phone settings to prevent a charge next month.
To cancel the auto-renewal:
Open your iPhone Settings.
Tap your Name/Apple ID at the very top.
Tap Subscriptions.
Select our app and tap Cancel Subscription.
This will let you keep your premium access for the current month you paid for, but it will not charge you again next month.
If the "Pending" status turns into a "Failed" transaction later, you may need to contact Apple Support directly, as they control the payment processing.
Let me know if "Restore Purchases" helps unlock your access!